Term and Conditions

1. Introduction

Welcome to Whirlpool Shop (“we,” “our,” or “us”). We specialize in providing premium home solutions including appliances, cabinets, countertops, cleaning supplies, and storage organization products to customers worldwide (excluding select Asian regions and remote areas).

2. User Responsibilities

2.1 Account Information

When making a purchase, you agree to:

• Provide accurate and complete personal information
• Maintain the confidentiality of your account credentials
• Update your information as necessary to ensure accuracy

2.2 Prohibited Activities

You may not:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use our products for commercial purposes without authorization

3. Products and Services

3.1 Product Description

We offer a comprehensive range of home solutions including:

• Appliances: Dishwashers, garbage disposals, microwaves
• Storage Solutions: Cabinets, countertops, closet organization, lockers
• Cleaning Products: Chemicals, tools, floor equipment, janitorial supplies
• Decorative Items: Baskets, storage chests, medicine cabinets

3.2 Service Limitations

Please note the following service restrictions:

• We do not ship to select Asian regions and remote areas
• Installation and repair services are non-returnable once work has commenced
• Custom-cut countertops and custom-sized cabinets cannot be returned

4. Order and Payment Terms

4.1 Order Processing

All orders are subject to:

• 1-2 business day processing time after payment confirmation
• Product availability verification
• Payment authorization

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Shipping Information

Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days)

International customers are responsible for customs duties and taxes.

5. Returns and Refunds

5.1 Return Policy

You have 15 days from the delivery date to initiate returns or exchanges.

Eligible for Return/Exchange:

• New, unused appliances in original packaging
• Decorative storage items with tags attached
• Cleaning tools and equipment in resalable condition
• Cabinets and countertops that haven’t been installed or modified

Non-Returnable Items:

• Installation and repair services
• Custom-cut countertops and custom-sized cabinets
• Opened cleaning chemicals and consumable products
• Personal care items (hand soaps and sanitizers)

5.2 Refund Process

Refunds are processed as follows:

• 3-5 business days for inspection after return receipt
• 7-10 business days for refund issuance
• Original payment method refund (shipping costs non-refundable for changed mind returns)

6. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and specifications
• Website design and layout

are the property of Whirlpool Shop and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

7.1 Product Liability

Whirlpool Shop’s liability is limited to:

• The purchase price of the product
• Replacement of damaged or defective items (reported within 48 hours of delivery)
• Coverage of return shipping costs for exchanges

7.2 General Limitations

We are not liable for:

• Indirect, incidental, or consequential damages
• Delays caused by shipping carriers or customs authorities
• Improper installation or use of products
• Customs duties, taxes, or import regulations in your country

8. Governing Law

These Terms and Conditions are governed by the laws of the United States and the State of New Mexico. Any disputes shall be resolved in the appropriate courts located in Albuquerque, New Mexico.

9. Policy Changes

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

10. Contact Information

Thank you for choosing Whirlpool Shop for your home solution needs. We are committed to providing you with quality products and exceptional service.