Our Commitment to You
At Whirlpool Shop, we are dedicated to providing premium home solutions to customers worldwide. Our shipping and returns policies are designed with your satisfaction in mind, ensuring a seamless experience from order placement to delivery and beyond.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free (orders over $50) | 15-25 business days after shipment | EMS |
International Shipping Note: We ship globally, excluding select Asian regions and remote areas. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return & Exchange Eligibility
You have 15 days from the delivery date to initiate a return or exchange request.
Items Eligible for Return/Exchange:
- New, unused appliances in original packaging
- Decorative storage items with tags attached
- Cleaning tools and equipment in resalable condition
- Cabinets and countertops that haven’t been installed or modified
Non-Returnable Items:
- Installation services for dishwashers, garbage disposals, and microwaves
- Repair services once work has been completed
- Custom-cut countertops and custom-sized cabinets
- Opened cleaning chemicals and consumable products
- Personal care items such as hand soaps and sanitizers
- Items missing original packaging or showing signs of use
Return & Exchange Process
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
We’ll review your request and provide a Return Merchandise Authorization (RMA) number if approved. Do not ship items without an RMA number.
Securely package the item in its original packaging with all included materials. Include a copy of your order confirmation or packing slip.
Send your package to our returns center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Returns Shipping Address:
Whirlpool Shop Returns Center
1593 Reel Avenue
Albuquerque, NM 87102
United States
Return Request Template
Copy and paste the template below into your email to [email protected]
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Whirlpool Shop Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
– Order Number: [Your Order Number] – Order Date: [Order Date] – Product Name: [Product Name] – Product SKU: [Product SKU if available]
Reason for Return/Exchange:
[Please briefly describe why you are returning or exchanging the item]
Item Condition:
[Describe the condition of the item and packaging]
Preferred Resolution:
[ ] Refund
[ ] Exchange for [Specific Product if applicable] [ ] Store Credit
I have read and understand the Returns & Exchanges Policy.
Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number]
Refund Information
Processing Time
- Once we receive your return, please allow 3-5 business days for inspection and processing
- Refunds are typically issued within 7-10 business days after return approval
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days for the refund to appear on your statement
- PayPal: 3-5 business days for the refund to process to your PayPal account
Important: Shipping charges are non-refundable for changed mind returns. For exchanges, we’ll cover the shipping cost for the replacement item sent to you.
International Returns
As we serve customers worldwide (excluding select Asian regions and remote areas), international returns follow the same process. However, please note:
- You are responsible for return shipping costs and any customs duties
- Return processing may take additional time due to international shipping
- Refunds will be issued in US Dollars
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery. We’ll arrange for a replacement at no additional cost to you. Please include photos of the damage in your email.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns or exchanges:
Email: [email protected]
Address: 1593 Reel Avenue, Albuquerque, US 87102
Response Time: Within 24 hours during business days