Our Commitment to Your Satisfaction

At Whirlpool Shop, we stand behind the quality of our premium home solutions. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Our policy reflects our commitment to providing exceptional service to our global customers who trust us for their home appliance and organization needs.

Return & Exchange Eligibility

Items Eligible for Return/Exchange

  • New, unused appliances in original packaging
  • Decorative storage items with tags attached
  • Cleaning tools and equipment in resalable condition
  • Cabinets and countertops that haven’t been installed or modified

Non-Returnable Items

Based on our product categories and service offerings, the following items cannot be returned or exchanged:

  • Installation services for dishwashers, garbage disposals, and microwaves
  • Repair services once work has been completed
  • Custom-cut countertops and custom-sized cabinets
  • Opened cleaning chemicals and consumable products
  • Personal care items such as hand soaps and sanitizers
  • Items missing original packaging or showing signs of use

Timeframe: You have 15 days from the delivery date to initiate a return or exchange request.

Condition: Items must be in original condition with all packaging, manuals, and accessories included.

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Authorization

We’ll review your request and provide a Return Merchandise Authorization (RMA) number if approved. Do not ship items without an RMA number.

Step 3: Package Your Items

Securely package the item in its original packaging with all included materials. Include a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Send your package to our returns center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

Returns Shipping Address:
Whirlpool Shop Returns Center
1593 Reel Avenue
Albuquerque, NM 87102
United States

Return Request Template

Copy and paste the template below into your email to [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Whirlpool Shop Customer Service Team, I would like to request a [return/exchange] for my recent purchase. Order Information: – Order Number: [Your Order Number] – Order Date: [Order Date] – Product Name: [Product Name] – Product SKU: [Product SKU if available] Reason for Return/Exchange: [Please briefly describe why you are returning or exchanging the item] Item Condition: [Describe the condition of the item and packaging] Preferred Resolution: [ ] Refund [ ] Exchange for [Specific Product if applicable] [ ] Store Credit I have read and understand the Returns & Exchanges Policy. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Processing Time

  • Once we receive your return, please allow 3-5 business days for inspection and processing
  • Refunds are typically issued within 7-10 business days after return approval

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days for the refund to process to your PayPal account

Important: Shipping charges are non-refundable for changed mind returns. For exchanges, we’ll cover the shipping cost for the replacement item sent to you.

International Returns

As we serve customers worldwide (excluding select Asian regions and remote areas), international returns follow the same process. However, please note:

  • You are responsible for return shipping costs and any customs duties
  • Return processing may take additional time due to international shipping
  • Refunds will be issued in US Dollars

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery. We’ll arrange for a replacement at no additional cost to you. Please include photos of the damage in your email.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Address: 1593 Reel Avenue, Albuquerque, US 87102
Response Time: Within 24 hours during business days